Paying Your Bill
Utility Bills
Utility bills are sent to our residents and businesses monthly. The utility bill is made up of water and sewer service charges plus the water consumption charges for the previous month's usage. Customers have the option to receive their bill by mail, email notification, or both. You will need your name and account number to set-up online bill notifications.
Important Dates:
Bills Due Date: 25th of every month (if due date falls on weekend/holiday then the preceding business day)
Meter Reading Cycle: Starts around the 10th and ends on the 20th of each month. Safe access to the meters helps us provide customers with accurate billings.
If you have questions or need help understanding your bill, please visit Lathrop's City Hall Finance counter located at 390 Towne Centre Drive or contact us at (209) 941-7320.
Paying Your Bill
There are several options to pay your bill.
- Automatic Bank Draft: A completed Automatic Bill Payment Form and voided check (must have preprinted name and address) are required. Payment will be deducted from your bank account (as designated on the form) on the due date stated on your bill. Please allow 6-8 weeks to set up.
- Automated Phone System: You may call (209) 941-5000 (debit/credit cards only). Please have your utility bill available as you will be prompted to enter your account number.
- Online Bill Pay: Pay your utility bill using the Bill Pay online system (debit/credit cards only). Please have your utility bill available as you will be prompted to enter your account number.
- By Phone: You may call (209) 941-7320 to pay by phone. Phone payments will only be accepted from the customer whose name appears on the account and identification on file will be verified.
- By Mail: Payments can be mailed to Lathrop City Hall, 390 Towne Centre Dr, Lathrop, CA 95330, Attn: Finance Department. We accept checks, money orders, cashier's checks, and debit/credit cards. Please include your utility account number with your payment and mail 5-7 business days before the due date.
- Night Drop Box: The night drop box is located outside Lathrop City Hall. Place your check, money order, or cashier's check in an envelope clearly labeled with your name and account number. Please DO NOT place cash in the night drop box. Payments must be dropped off prior to 8:00 am on the due date to be processed and posted to your account the same day.
- In Person: Pay at the counter in the Finance Department inside Lathrop City Hall. We accept cash, check, money orders, cashier's check, and debit/credit cards.
There is a $15 charge for all returned payments. Personal checks will not be accepted on the account for one year from the date of the returned check. Debit/credit cards transactions returned by your bank are subject to the same fees and terms as a returned check.
Service Interruption
Unpaid bills are considered delinquent if payment is not received on or before the close of business on the last business day of the month (30th or 31st). Delinquent accounts are subject to a 10% late fee. Accounts more than 60 days delinquent may be subject to non-payment service interruption. Total fees to restore service is $60, plus the past due balance. In addition, a $150 service deposit may be required if one is not already on file (checks are not accepted as a form of payment on accounts with a "Shut-Off Notice")
