LCAP General Instructions

 

If you are new to the Lathrop Civic Access Portal (LCAP), please familiarize yourself with the information provided below. We offer User Guides designed to walk new users through the portal and its functionalities. After reviewing these resources, click the link above to access the Portal to create / login to your account.

To access User Guides regarding Permitting, Business Licensing, or Planning Applications, please return to the Lathrop Civic Access Portal (LCAP) Landing Page and click on the Applicable Page.

 

General LCAP User Guides:

LCAP - REGISTER AN ACCOUNT
LCAP - DASHBOARD OVERVIEW

 

LATHROP CIVIC ACCESS PORTAL GENERAL INSTRUCTIONS

How Do I Register For An Account?

To register for an account on the Lathrop Civic Access Portal, please follow these steps:

 

  1. Visit the Registration Page: Navigate to the Lathrop Civic Access Portal Registration Page.

  2. Enter Your Information: Fill in the required fields, including:

    • First Name

    • Last Name

    • Email Address

    • Password (Must Meet Specified Criteria)

    • Confirm Password

  3. Agree to Terms:  Check the box to agree to the Terms and Conditions.

  4. Complete CAPTCHA: If prompted, complete the CAPTCHA Verification.

  5. Submit Your Registration: Click the "Register" button to submit your information.

  6. Verify Your Email: Check your email for a Verification Message from the Portal. Click the link provided in the email to verify your account.

Category: Lathrop Civic Access Portal General Instructions
How Do I Log In?

To log in to your account on the Lathrop Civic Access Portal:

  1. Go to the Login Page: Navigate to the Lathrop Civic Access Portal Login Page.

  2. Enter Your Credentials:

    • Email Address: Enter the Email Address used to register.

    • Password: Enter your password.

  3. Login: Click the "Login" Button to access your Account Dashboard.

  4. Dashboard Access: Upon successful login, you will be redirected to your Account Dashboard where you can manage your permits, licenses, and more.

Category: Lathrop Civic Access Portal General Instructions
What If I Forgot My Password?

If you have forgotten your password, follow these steps to reset it:

  1. Navigate to the Login Page: Go to the Lathrop Civic Access Portal Login Page.

  2. Click on "Forgot Password": Click the "Forgot Password" link located below the Login Fields.

  3. Enter Your Email: Enter the Email Address associated with your Account.

  4. Submit Request: Click the "Submit" button to Request a Password Reset

  5. Check Your Email: Look for an email from the Portal with a Password Reset Link.

  6. Reset Your Password: Click the link in the email and follow the instructions to create a new Password.

  7. Login with New Password: Return to the Login Page and log in with your new Password.

Category: Lathrop Civic Access Portal General Instructions
What If My Account Is Locked?

If your Account is Locked, follow these steps to unlock it:

  1. Navigate to the Login Page: Go to Lathrop Civic Access Portal Login Page.

  2. Click on "Unlock Account": Click the "Unlock Account" link located below the login fields.

  3. Enter Your Email: Enter the Email Address associated with your Account.

  4. Submit Request: Click the "Submit" button to request an Account Unlock.

  5. Check Your Email: Look for an email from the Portal with an Account Unlock Link.

  6. Unlock Your Account: Click the link in the email and follow the instructions to unlock your Account.

  7. Login: Return to the Login Page and log in with your credentials.

Category: Lathrop Civic Access Portal General Instructions
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