---------- Forwarded message ---------
From: Seto, Kahekili [SO] <KSeto@sjgov.org>
Date: Tue, Mar 2, 2021, 11:49 AM
Subject: RE: Lathrop Save Mart Store Complaint - Refile
To: Donald Mascardo <dfmascardo@gmail.com>
Good day sir,
I am no longer in Lathrop. I have will forward you email to their command staff.
From: Donald Mascardo [mailto:dfmascardo@gmail.com]
Sent: Tuesday, March 2, 2021 11:41 AM
To: Seto, Kahekili [SO] <KSeto@sjgov.org>
Subject: Lathrop Save Mart Store Complaint - Refile
CAUTION: This email is originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Good morning and hope all is well?
That was a hate crime. Two years ago I was shy to say it but now I am not afraid to say that it was a hate crime and racial profiling.
I was singled out and profiled because of the color of my skin. That was a racial harassment and deliberately done in the lobby where the public could see. I'm still experiencing anxiety from that incident.
Please reread my original email or complaint. I am refiling my complaint and if there is a formal form that I need to fill up, send it to this email or to my home address below.
Respectfully
Donald Mascardo
2335 Flatboat St
Stockton CA 95206
On Fri, Jan 10, 2020, 9:58 AM Seto, Kahekili <KSeto@sjgov.org> wrote:
Good morning sir,
Lathrop Police Services also agrees that you should contact the Better Business Bureau and we see that Supervisor Elliott’s aid has sent you the information to contact them. We reviewed the case when you originally sent us an email also called our office and did see any criminal involvement by either side. This means this would be a civil issue between you and the business.
Mahalo,
Admin. Sgt. Kahekili Seto
Lathrop Police Services/San Joaquin County Sheriff’s Office
Although Stockton is not in Supervisor Elliott’s district, he asked me to suggest that you may wish to file a complaint with the Better Business Bureau. Otherwise, it appears that you have reached out to the appropriate agencies.
Respectfully,
Scott Tyrrell, Aide to
Bob Elliott, Supervisor, Fifth District
San Joaquin County Board of Supervisors
44 N. San Joaquin Street, Suite 627, Stockton, CA 95202
I am reaching out to both of you because as military veterans I believe that both of you have a better understanding to help my case or my cause if not now but in the near future in your political leaderships and policy making authorities to create a law or provision that would require our local businesses – big and small – to have a policy or code of conduct to respect and render dignity and human kindness to unsuspecting veterans or any customers as a matter of fact. As you are aware, we have hundreds of veterans living in our community here in San Joaquin County. While any business or office has a right to refuse or provide service to anyone, veteran or not, they must conduct it in a humanly manner and be respectful to their customers regardless of race, color, ancestry, gender, religious beliefs or economic situation.
In my case, I was profiled, discriminated, insulted, and embarrassed by Lathrop Save Mart store employees. I was accused of stealing grocery items as I was leaving their store and with no one asking me for receipt or talking to me, they simply yanked my cart from behind. I think they thought I was a homeless person because there is no way they could tell if I am a veteran or not. That was so insulting and embarrassing that I could have had a heart attack at that moment or snapped back to the store employees.
Why didn’t they ask for receipt is beyond my understanding and Save Mart, after numerous request, would not provide explanation.
I immediately reported this incident to their corporate office and after talking to a manager in that the same spot where it happened, a week later they sent me a $50 gift card in the mail to my home address. I immediately returned the gift card because the letter did not include the sender or manager’s name and I am afraid if there is no monetary value and then I use it, that would be another embarrassing experience and they might call the police on me. If they were sincere, they could have handed that gift card to me at our meeting.
I filed a written complaint through the Lathrop Police Services but they would not escalate my complaint to the corporate level after the Lathrop store manager informed them to call their corporate lawyers.
I then filed a complaint though the District Attorney Office (Stephen Maier) but I was informed that while they agreed on the obnoxious behavior of the store employees on what they did to me, there is no crime to press charges and is also a “threat” to even reach out to Save Mart’s corporate office.
I am now informing both of you that I have filed the complaints in writing in order to document my experience. And as a law abiding citizen is to properly ask our local authorities to investigate and then press charges if necessary against Save Mart because the incident took place in a marketplace where common goods are sold to the public for consumption on a daily basis. It did not happen in a specialty store or in a private place. All I am asking in my complaint is for Save Mart to offer an explanation as to why their employees did to me what they did to me. If they say it was an isolated incident, I am barely a 5’- 6” and 160 lbs. brown skin Filipino so are they saying they have not seen a Filipino before in Lathrop? I am suspecting that because of my clothing a pair of worn out jeans, gray t-shirt, and baseball cap that made me looked suspicious and homeless to them. But even if I were a homeless, they don't respect homeless? Where is the human kindness? And by the way, that was a Saturday afternoon and I just finished my yardwork at home before I went to Save Mart.
However I am more suspicious that I have been profiled by their use of surveillance cameras and facial recognition. I am suspicious that someone in their corporate office monitoring the cameras and directing the employees to pick on me. To me that need to be investigated because that violates my rights as a consuming public. That is a serious offense to me.
While I could not be more persuading to the Lathrop Police and the DA’s office to investigate Save Mart, I would like to at least receive a written narrative from both agencies. This was reported in April 2019 and since then I have not received any report from Lathrop Police. The Deputy DA, after talking to me on the phone twice, is hesitant to provide me a written narrative.
Please contact the Lathrop Police Services and the District Attorney Office to see a copy of my complaints and the narrative of my conversations with them both agencies. Thank you in advance for helping me out in my case or my cause and my apology too if I have taken some of your important time in your public service duties. As a law abiding citizen and resident of Stockton and San Joaquin County for more than 20 years, I believe that with your political power and policy making authority, both of you can make our community a more pleasant place to live or shop by requiring our local businesses to have a policy or code of conduct that would state that while they have the rights to refuse business to anyone (or can call the police for any disturbance or thief) but must also render respect with dignity and treat everyone with human kindness to all unsuspecting customers.
Lastly, I am venting out my frustration and destressing because to this date I am still upset over that experience that every time I go to the mall or supermarket I now have an anxiety. Anxiety because I am now afraid that something like that would happen again to me. Anxiety because I am now afraid that someone would yank me from behind for no reason. Anxiety because I am now afraid that I would get a heart attack or would not be able to control myself to strike back.
Basically I am now afraid and conscious to go to any supermarket because of that experience and that is not fair. Save Mart has since and is depriving me of my basic freedom.
Respectfully,
DONALD MASCARDO , MPA
MASTER SERGEANT (RETIRED), U.S. AIR FORCE RESERVE
Cc:
Lathrop Police Services
District Attorney Office (Stephen Maier) via website entry
---------- Forwarded message ---------
From: Seto, Kahekili [SO] <KSeto@sjgov.org>
Date: Tue, Mar 2, 2021, 11:49 AM
Subject: RE: Lathrop Save Mart Store Complaint - Refile
To: Donald Mascardo <dfmascardo@gmail.com>
Good day sir,
I am no longer in Lathrop. I have will forward you email to their command staff.
Sgt. Kahekili Seto
San Joaquin County Sheriff’s Office
7000 Michael Canlis Blvd
French Camp, Ca 95231
Email kseto@sjgov.org
From: Donald Mascardo [mailto:dfmascardo@gmail.com]
Sent: Tuesday, March 2, 2021 11:41 AM
To: Seto, Kahekili [SO] <KSeto@sjgov.org>
Subject: Lathrop Save Mart Store Complaint - Refile
CAUTION: This email is originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Good morning and hope all is well?
That was a hate crime. Two years ago I was shy to say it but now I am not afraid to say that it was a hate crime and racial profiling.
I was singled out and profiled because of the color of my skin. That was a racial harassment and deliberately done in the lobby where the public could see. I'm still experiencing anxiety from that incident.
Please reread my original email or complaint. I am refiling my complaint and if there is a formal form that I need to fill up, send it to this email or to my home address below.
Respectfully
Donald Mascardo
2335 Flatboat St
Stockton CA 95206
On Fri, Jan 10, 2020, 9:58 AM Seto, Kahekili <KSeto@sjgov.org> wrote:
Good morning sir,
Lathrop Police Services also agrees that you should contact the Better Business Bureau and we see that Supervisor Elliott’s aid has sent you the information to contact them. We reviewed the case when you originally sent us an email also called our office and did see any criminal involvement by either side. This means this would be a civil issue between you and the business.
Mahalo,
Admin. Sgt. Kahekili Seto
Lathrop Police Services/San Joaquin County Sheriff’s Office
7000 Michael Canlis Blvd.
French Camp, CA 95231
(209)858-5551
From: Tyrrell, Scott [mailto:styrrell@sjgov.org] On Behalf Of Elliott, Bob
Sent: Thursday, January 09, 2020 4:31 PM
To: 'Donald Mascardo' <dfmascardo@gmail.com>
Cc: police@ci.lathrop.ca.us; Patti, Tom <tpatti@sjgov.org>; Elliott, Bob <belliott@sjgov.org>; Anderson, Michael <mdanderson@sjgov.org>
Subject: RE: Lathrop Save Mart Store Complaint
Good afternoon Mr. Mascardo;
Although Stockton is not in Supervisor Elliott’s district, he asked me to suggest that you may wish to file a complaint with the Better Business Bureau. Otherwise, it appears that you have reached out to the appropriate agencies.
Respectfully,
Scott Tyrrell, Aide to
Bob Elliott, Supervisor, Fifth District
San Joaquin County Board of Supervisors
44 N. San Joaquin Street, Suite 627, Stockton, CA 95202
(209) 468-0181 Desk | (209) 468-2189 fax
styrrell@sjgov.org | www.sjgov.org
Supervisor Elliott's Webpage | Supervisor Elliott's FB
[SJC Logo Seal (Color) (2)]
From: Donald Mascardo <dfmascardo@gmail.com>
Sent: Thursday, January 9, 2020 11:39 AM
To: Patti, Tom <tpatti@sjgov.org>; Elliott, Bob <belliott@sjgov.org>
Cc: police@ci.lathrop.ca.us
Subject: Lathrop Save Mart Store Complaint
Honorable Tom Patti
Supervisor – District 3
Honorable Bob Elliott
Supervisor – District 5
Good morning Gentlemen,
I am reaching out to both of you because as military veterans I believe that both of you have a better understanding to help my case or my cause if not now but in the near future in your political leaderships and policy making authorities to create a law or provision that would require our local businesses – big and small – to have a policy or code of conduct to respect and render dignity and human kindness to unsuspecting veterans or any customers as a matter of fact. As you are aware, we have hundreds of veterans living in our community here in San Joaquin County. While any business or office has a right to refuse or provide service to anyone, veteran or not, they must conduct it in a humanly manner and be respectful to their customers regardless of race, color, ancestry, gender, religious beliefs or economic situation.
In my case, I was profiled, discriminated, insulted, and embarrassed by Lathrop Save Mart store employees. I was accused of stealing grocery items as I was leaving their store and with no one asking me for receipt or talking to me, they simply yanked my cart from behind. I think they thought I was a homeless person because there is no way they could tell if I am a veteran or not. That was so insulting and embarrassing that I could have had a heart attack at that moment or snapped back to the store employees.
Why didn’t they ask for receipt is beyond my understanding and Save Mart, after numerous request, would not provide explanation.
I immediately reported this incident to their corporate office and after talking to a manager in that the same spot where it happened, a week later they sent me a $50 gift card in the mail to my home address. I immediately returned the gift card because the letter did not include the sender or manager’s name and I am afraid if there is no monetary value and then I use it, that would be another embarrassing experience and they might call the police on me. If they were sincere, they could have handed that gift card to me at our meeting.
I filed a written complaint through the Lathrop Police Services but they would not escalate my complaint to the corporate level after the Lathrop store manager informed them to call their corporate lawyers.
I then filed a complaint though the District Attorney Office (Stephen Maier) but I was informed that while they agreed on the obnoxious behavior of the store employees on what they did to me, there is no crime to press charges and is also a “threat” to even reach out to Save Mart’s corporate office.
I am now informing both of you that I have filed the complaints in writing in order to document my experience. And as a law abiding citizen is to properly ask our local authorities to investigate and then press charges if necessary against Save Mart because the incident took place in a marketplace where common goods are sold to the public for consumption on a daily basis. It did not happen in a specialty store or in a private place. All I am asking in my complaint is for Save Mart to offer an explanation as to why their employees did to me what they did to me. If they say it was an isolated incident, I am barely a 5’- 6” and 160 lbs. brown skin Filipino so are they saying they have not seen a Filipino before in Lathrop? I am suspecting that because of my clothing a pair of worn out jeans, gray t-shirt, and baseball cap that made me looked suspicious and homeless to them. But even if I were a homeless, they don't respect homeless? Where is the human kindness? And by the way, that was a Saturday afternoon and I just finished my yardwork at home before I went to Save Mart.
However I am more suspicious that I have been profiled by their use of surveillance cameras and facial recognition. I am suspicious that someone in their corporate office monitoring the cameras and directing the employees to pick on me. To me that need to be investigated because that violates my rights as a consuming public. That is a serious offense to me.
While I could not be more persuading to the Lathrop Police and the DA’s office to investigate Save Mart, I would like to at least receive a written narrative from both agencies. This was reported in April 2019 and since then I have not received any report from Lathrop Police. The Deputy DA, after talking to me on the phone twice, is hesitant to provide me a written narrative.
Please contact the Lathrop Police Services and the District Attorney Office to see a copy of my complaints and the narrative of my conversations with them both agencies. Thank you in advance for helping me out in my case or my cause and my apology too if I have taken some of your important time in your public service duties. As a law abiding citizen and resident of Stockton and San Joaquin County for more than 20 years, I believe that with your political power and policy making authority, both of you can make our community a more pleasant place to live or shop by requiring our local businesses to have a policy or code of conduct that would state that while they have the rights to refuse business to anyone (or can call the police for any disturbance or thief) but must also render respect with dignity and treat everyone with human kindness to all unsuspecting customers.
Lastly, I am venting out my frustration and destressing because to this date I am still upset over that experience that every time I go to the mall or supermarket I now have an anxiety. Anxiety because I am now afraid that something like that would happen again to me. Anxiety because I am now afraid that someone would yank me from behind for no reason. Anxiety because I am now afraid that I would get a heart attack or would not be able to control myself to strike back.
Basically I am now afraid and conscious to go to any supermarket because of that experience and that is not fair. Save Mart has since and is depriving me of my basic freedom.
Respectfully,
DONALD MASCARDO , MPA
MASTER SERGEANT (RETIRED), U.S. AIR FORCE RESERVE
Cc:
Lathrop Police Services
District Attorney Office (Stephen Maier) via website entry