FAQs

Lathrop Community Services does not provide after hours coverage for routine animal related problems such as strays, deceased animals, or barking complaints. We do provide emergency coverage, after normal business hours of , for emergencies only , such as injured or vicious animals. You can contact emergency Police Dispatch at (209) 249-2000.

Contact the Community Services Division at 209-647-6400 to report a lost pet. Post and check lost and found pages on social media. The most commonly used page is Lost and Found Pets 209 on Facebook.

**Field Services

*Animal Bite Investigation

*Animal Law Enforcement

*Barking/Nuisance Investigation

*Humane Investigation

*Deceased Animal Pick Up

*Stray Impounds

*Loose Livestock

*Area Patrol

*Public Education

*Injured Or Sick Stray

The Building Department is not the Point-of-Contact for these requests.

To request any information on a property or to request plans, please submit a Public Records Request online. 

Refer to the link above for Instructions and Information on Public Records Requests.

Refer to the LMC Section 8.20.110: Construction of Buildings and Projects for Construction Hours and Restrictions.

A Permit Application (Not Issued) is Valid for 180 days from the Date of Application, and will Expire thereafter, as it will be deemed abandoned, unless otherwise authorized by the Building Official as written in the CBC Section 105.3.2.

All New Business License Applications are subject to a First Time Application Fee of $25.

Please refer to the Master Fee Schedule for any other applicable fees.

All Business Licenses are Valid for the current Calendar Year and Expire December 31^st of every year.

When applying for a Business License, select "Commercial Location" if the address you are doing business from is located at a Commercial Building.

When applying for a Business License, select a License Type with "In Lathrop" if the Applicant/Company's Business Address is located within Lathrop City Limits.

Select a License Type with "Outside Lathrop" if the Applicant/Company's Business Address is located outside of Lathrop City Limits.

Along with Applying online for a Business License on LCAP, Contractors are required to be actively listed as a Contractor through the Contractor State License Board (CLSB), and provide at the time of Application, the CLSB License Number.

At this time, the city does not require these properties to be registered with the city. We do require that these properties follow the requirements per the Vacant and Abandoned Residential Property Ordinance described in Chapter 8.26 of the Lathrop Municipal Code.

Contact the Code Compliance officer who issued the citation and request for an extension. The name and phone number of the officer is located on the citation. You may also contact the Code Compliance Division at (209) 647-6400 to make arrangements. Code Compliance encourages voluntary compliance and therefore most reasonable requests for extra time are granted. The length of time will be determined in a case-by-case basis.

Non-owners or person(s) not directly related to the property must submit a Request for Public Information form to the City Attorney’s office. The form can be obtained either at city hall or online at the City of Lathrop Website under Service Forms. Please contact the City Attorney’s Office ay (209) 941-7235 for more information.

Contact the Code Compliance Division at (209) 647-6400. A code officer can inspect to make sure the pool meets both Building and L.M.C. security and maintenance requirements. If there is a concern for mosquitoes, you can either contact the Mosquito Vector Control at (209) 982-4675 or Code Compliance can contact them for you. Please be prepared to give an exact address.

There are numerous items that can be a violation of the City Municipal Code. The most common are: tall dry grass/weeds, rubbish/junk/debris, inoperable vehicles, illegal residential vehicle parking, graffiti on private property, illegal encroachments, and unpermitted structures just to name a few. If you feel that a property has a possible violation, you can contact the Code Compliance Division and we will investigate the complaint.

One way to lower your monthly bill is to conserve. Water conservation can be an important part of saving money on your water bill. Public Works has conservation kits available free of charge. Please visit our office if you would like to pick one up.

The water pressure City wide ranges from 50 to 60PSI.

There are several options for payment of your utility bill:

AUTOMATIC BANK DRAFT Payment is deducted from your bank account on the due date stated on your bill. Complete and return authorization form. (Please allow 6-8 weeks to set up).

ON-LINE BILL PAY The City of Lathrop website to view your account information and pay your monthly bill on-line using Visa, MasterCard, or American Express credit cards.  Payments received after business hours on the last day of the month will not be processed until the following business day.  All accounts paid after business hours on the due date will be subject to penalty charges.  (Please note that when bills are paid through your bank’s on-line service, your bank may deduct the money out of your account right away. A check is then issued and mailed to the City of Lathrop for payment on your account.  We do not receive the funds electronically.  Please allow 5-10 business days for the City of Lathrop to receive the payment by mail.)

MAIL Payments can be mailed to Lathrop City Hall, 390 Towne Centre Drive, Lathrop, CA 95330, Attn:  Finance Department.  We accept check, money order, cashier’s checks, Visa, MasterCard, American Express, and Discover credit cards. Please include your City of Lathrop account number with your payment and mail 5-7 business days before the due date.

IN PERSON Paid at the counter in the Finance Department inside Lathrop City Hall.  We accept cash, check, money orders, cashier’s checks, debit cards, Discover, Visa, MasterCard, or American Express credit cards.

NIGHT DROP BOX For your convenience a night drop box is available outside of the Lathrop City Hall doors.  Place your check, cashier’s check, or money order in an envelope clearly labeled with your name and account number. We also accept Visa, MasterCard, American Express, and Discover credit cards. Please DO NOT place cash in the night drop box.  Payments must be dropped off prior to 8:00 a.m. on the due date shown on the bill in order to be processed and posted to the account the same business day.

OVER THE PHONE We accept Visa, MasterCard, American Express, and Discover credit card payments over the phone.  Please have your credit card ready when you call. 

Automated Phone System 209-941-5000

Representative Phone Assistance - 209-941-7320

Phone payment will only be accepted from the customer whose name appears on the account and identification on file will be verified.

Please contact the Finance Department at (209) 941-7320 to terminate service by phone.  You may also come in person to City Hall to stop service.

• Water and sewer service can be terminated Monday-Thursday 8a.m.-6p.m. Services are not stopped on Fridays. 
• Service can be stopped the same day or at a future date by the person whose name appears on the account. 
• Identification will be verified, and a new forwarding address is necessary. 
• Any deposit on the account will be applied towards the final bill.  If there is a refund due, a check will be mailed to the forwarding address on file in approximately 8-10 weeks.

If you are no longer living at the service address, it is your responsibility to let us know to disconnect services.  Monthly service charges will continue to incur on the account until it is closed.

Please note that if you disconnect water services and need it turned back on incidentally or for a one-time occurrence, you will be charged a $30 disconnection and $30 reconnection fee.

A one-year license for your dog is $80 if the dog is intact, $20 if the dog has been spayed or neutered (a copy of the spay/neuter certificate must be shown) and a valid rabies vaccination certificate must be shown.  

A penalty will be charged if your dog is not licensed within 30 days of ownership or 30 days after the dog turns 4 months old (or old enough to be given its first rabies vaccination).

Other rates apply for a two-year license or senior discount (65 or older).  Please see the City Master Fee Schedule for additional fee amounts.

The City of Lathrop does not accept payments for parking violations.  Payments are taken by Data Ticket.  Data Ticket will be responsible for conducting all administrative reviews and hearings associated with parking citations issued by The City of Lathrop Police Department.

CONTACT:                                Data Ticket / City of Lathrop

                                               C/O Citation Processing Center

                                                P.O. Box 2730

                                                Huntington Beach, CA 92647-2730

                                                PHONE: 1-800-989-2058

                                                www.ticketwizard5000.com

The City permits under certain conditions, the operation of a home based business in accordance with State Law and the Zoning Code.

Please note that starting a business from home requires a number of permits and/or licenses from various Government Agencies, including the City of Lathrop.  The City will require you to obtain a Business License, as well as a Home Occupation Permit.  Please see Home Occupation Permit Instructions and Application. 

The Manteca-Lathrop Fire District, a separate agency from the City, also requires a permit for a home based business. Contact the fire district at (209) 858-2331 for information on their permitting process.

Please contact the Finance Department for application forms and information about the Business License process or at (209) 941-7320.

For more information about required permits from other agencies, including the County and the State, please see our website for more information.

One way to lower your monthly bill is to conserve.  Water conservation can be an important part of saving money on your water bill.  Public Works has conservation kits available free of charge.  Please visit our office if you would like to pick one up.

Utility Payments are due by the 25th of every month.  If the 25th lands on a Friday, weekend, or holiday, payments made on the preceding business day will not be considered late.

• Monthly statements reflecting usage from the previous month are mailed the first week of each month.  See your utility bill for current dates and more information.
• A grace period is given until the last business day of the month to make payments without penalties. 

 Delinquency

• Payments received after the close of business on the last business day of the month will receive a 10% penalty for water and 10% for sewer.
• Accounts delinquent for one month are mailed a “yellow” reminder notice.
• The balance forward amount on the bill is considered past due.  Your water service may be subject to disconnection.
• Water service will be shut-off on accounts that remain delinquent following a 72-hour mailing notice (“red tag”).  In addition, customers who receive a “Shut-Off Notice” may not pay by personal check.  You may pay by cash, money order, cashier’s check, debit cards, Visa, MasterCard, American Express, or Discover credit cards.
• If water is shut-off due to non-payment, the full past-due balance and reconnection fees must be paid in full to restore service. Some accounts may also require a security deposit of $150 to restore service.

If you have forgotten your password, follow these steps to reset it:

1. Navigate to the Login Page: Go to the Lathrop Civic Access Portal Login Page.

2. Click on "Forgot Password": Click the "Forgot Password" link located below the Login Fields.

3. Enter Your Email: Enter the Email Address associated with your Account.

4. Submit Request: Click the "Submit" button to Request a Password Reset

5. Check Your Email: Look for an email from the Portal with a Password Reset Link.

6. Reset Your Password: Click the link in the email and follow the instructions to create a new Password.

7. Login with New Password: Return to the Login Page and log in with your new Password.

Pocket bikes do not have the mandated 17 digit VIN's and are illegal to operate on any public street in the State of California (as with any type machine such as go-carts). They may only be operated on private property with required permissions from property owners. VIN numbers are only assigned after the bike has installed all state required equipment.

Motor Bikes and Motorcycles differ in the engine size, but both require either M1 or M2 endorsement on driver's license and both must meet state equipment requirements.

Please refer to this link for details on these different motor driven devices:

www.chp.ca.gov/html/motors.html

 A person who receives a traffic citation may contest it by going to the court they are cited to (listed on citation). This does not happen at the Police Department. Please visit the Superior Court traffic webpage for further information. 

Registering convicted criminals for specific drug, sex, or arson offenses will need to call the Records Unit to schedule an appointment. Appointments will be held on Tuesdays and Thursdays from 830am - 500pm.

All first time 290 PC (sex offenders)/annual/monthly registrants to the City of Lathrop. Please call (209) 647-6400 to schedule an appointment.

DOJ Registration Requirements:

• Convicted sex offenders must register annually within 5 working days of birthday and when changing residence address.
• Transient sex offenders must register in person in the jurisdiction where they are physically present every 30 days. 
• Sexually Violent Predators must update their registration in person every 90 days.
• Convicted sec offenders that have more than one residence address must register at both residences. 

Reports are usually ready for pick up within five to ten business days. Please call ahead to make sure your report is ready and available - (209) 647-6400. If you have not put in the request for the report, you will need to follow put in that request.  For your convenience, you may Email Us and provide the following information:

Date of birth

Date, time, and location of occurrence

Name

Report Number

Type of Report (e.g. traffic accident, crime, or other)

Copy of identification (to show proof of who you are in order to relate it to the report) 

If your vehicle was towed for anything other than being involved in a traffic accident or a recovered stolen vehicle, the fee is $125 and payable at the time of release.  There will be additional fees from the tow company for their services.